Frequently Asked Questions

  • About the flip-flops
    • Where are Havaianas made?
      About the flip-flops
      Where are Havaianas made?

      Havaianas are made exclusively in a single factory in Brazil by Sao Paulo Alpargatas (the company that also designs and markets the brand) using a 100% secret rubber formula.

    • Are All Styles of Havaianas Available in All Authorized Shops?
      About the flip-flops
      Are All Styles of Havaianas Available in All Authorized Shops?

      The selection of styles varies in all stores depending on what they each order from the collection. The designs supplied to each store may also depend on the type of store. There may also be some special collections of Havaianas that are exclusive to certain retailers or branches.

      Not all styles found in the international website and other official sites are available in the Philippines. The collection sold in the Philippines depends on the styles made available by Sao Paulo Alpargatas and the orders placed by our local retailers. What styles are available and when are also based on a marketing strategy carefully crafted by Terry S.A.

    • How Much Do Havaianas Cost?
      About the flip-flops
      How Much Do Havaianas Cost?

      The price range for Havaianas ranges from 400 to 700 pesos for the children’s line and 600 to 1,400 pesos for the adult collection. Special collections may also be available at a higher retail value. We guarantee that the retail price for Havaianas is the same in all authorized outlets. If a store sells Havaianas for less or more than the standard retail price, their stock may either be fake or the store is selling merchandise that is not authorized by Terry S.A. In either case, you may contact us to confirm whether the merchandise in a particular outlet is genuine Havaianas.

    • What Is My Size In Havaianas?
      About the flip-flops
      What Is My Size In Havaianas?

      We strongly suggest that you actually try a pair in any of our authorized stores to ensure a good fit since size preferences vary per individual depending on how one likes to wear their flip-flops.

    • Can I Order Havaianas From Previous Collections?
      About the flip-flops
      Can I Order Havaianas From Previous Collections?

      The Havaianas collection is updated regularly and most designs are phased out after a particular season. Some bestselling styles from previous collections may be reproduced to cater to the market’s demand, but it is best to purchase the pair of your choice while you can as many designs sell-out very fast.

  • About the company
    • Who Distributes Havaianas in the Philippines?
      About the company
      Who Distributes Havaianas in the Philippines?

      Terry S.A. is the exclusive distributor of Havaianas in the Philippines. No other company or individual is authorized to distribute, retail or market any Havaianas product in the country without the consent of Terry S.A. and Sao Paulo Alpargatas.

    • Can I Purchase Havaianas Directly From The Distributor?
      About the company
      Can I Purchase Havaianas Directly From The Distributor?

      TerryrnS.A., the exclusive distributor of Havaianas in the Philippines, does not sellrndirect to customers at this time. However, we may help you find your pair byrninforming you about what are available in stores and by referring you to anrnoutlet. You may reach us through the contact information found in About Us.

    • How Do I Become An Authorized Retailer of Havaianas?
      About the company
      How Do I Become An Authorized Retailer of Havaianas?

      Therernare specific qualifications to become an authorized retailer of Havaianas inrnorder to ensure that the integrity and trademark of the brand are protected. Ifrnyou wish to find out more about how to become an official Havaianas retailer,rnyou may e-mail your inquiries to info@havaianasphilippines.com. Please indicatern“Authorized Retailer Inquiry” as the subject of your e-mail.

  • About the retailers
    • Where Can I Buy Havaianas?
      About the retailers
      Where Can I Buy Havaianas?

      Havaianas are currently available in discerning establishments nationwide. To view a complete list of outlets officially recognized to carry the brand, please click on to Stores. Havaianas can only guarantee the authenticity and quality of products purchased in authorized outlets. If you are not certain about an outlet that sells Havaianas, you may contact us at customercare@havaianasphilippines.com

    • Can I Buy Havaianas On-line?
      About the retailers
      Can I Buy Havaianas On-line?

      Havaianas are currently not available for purchase in this website. No company or individual is authorized to sell Havaianas in the Philippines through the Internet.

    • Are There Overruns and/or Factory Defects of Havaianas?
      About the retailers
      Are There Overruns and/or Factory Defects of Havaianas?

      There is no such thing as Havaianas overruns. Any defective pairs of Havaianas are stored only at the warehouse of Terry S.A. These are pairs that are found to be damaged even before they are delivered to stores or they are defective items returned or exchanged by the stores and/or customers. Be cautious of sellers that claim to have factory overruns or defects since there are simply no Havaianas overruns and we do not supply defective pairs to stores to be sold at a lower price.














In case you don't find the answer to your questions, please contact us.
Customer Service: 840-1788 loc. 117